FAQ

Frequently asked questions – help and contact

Buying from Lighting Controls Direct is quick and easy, but you may have some questions so we’ve created a Frequently Asked Questions section to help.

 

Hopefully, you will find the answers you are looking for.  However, if you need to contact us, we’re here to help and you can email us via Contact Us

 

How can I pay?

Description: We accept VISA, MasterCard, PayPal, AMEX, VISA Electron, Laser, Maestro, Delta, Solo, iDeal and DankortYou can use MasterCard or Visa for secure online payment. 
Your details are safe with us as we take security very seriously indeed. 

 

Credit card details are entered on a secure page and are transferred to the merchant using SSL security. The merchant accepts 3D secure transactions and is responsible for the website transaction.

 

Do I have to create an account?

No, you don’t, but it’s simple to do and allows you to order easily without having to fill in your details every time you buy our energy-saving products.

 

How do I order?

Just follow the easy steps on screen and remember to have your payment and address details to hand.

 

Can I amend my order?

Unfortunately we are unable to amend any part of your order or change the delivery or payment method once your order is complete.  You may be able to cancel your order – click here to see how.

 

Cancelling an order

If you have chosen Standard Delivery you have up to an hour to cancel your order from the time your order completed.

 

The UK “Distance Selling Regulations” give you seven working days to cancel the contract for your order and we will issue you with a full refund.  The seven working days starts from the day after you receive your order. 

 

We need written confirmation of cancellation, so you’ll need to contact us quoting your order number.  If you have already received your order, you will need to return all the items in the order.   You will need to pay the cost of returning the order.  The items must be in their original condition and will be inspected once we have received them.  If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

Lighting Controls Direct sensors optimise energy efficiency by controlling lights based on motion as well as the amount of daylight - save energy, cut energy bills, and reduce your carbon footprint.